USCIS Mission Statement

Removal of ‘Nation of Immigrants’ from USCIS Mission Ignores Agency’s Mandate and American History

Francis Cissna, Director of the United States Citizenship and Immigration Services (USCIS), unveiled a new mission statement for the agency last week, notably deleting the words “a nation of immigrants” as well as other key principles central to the agency’s work.

Given the sweeping changes underway in the enforcement and adjudication of immigration laws, changing a few words here and there in a mission statement—something that is not mandated by law—may seem trivial. But for USCIS, the prior mission statement was a touchstone of the why and the how, informing both employees and the public of the core values driving the work of the agency. Removing references to a nation of immigrants, the promotion of citizenship, and customer service cuts the heart out of the agency.

The previous mission statement, unveiled as part of its first strategic plan in 2005 under the Bush administration by then USCIS Director Eduardo Aguirre, read:

“USCIS secures America’s promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system.”

The new mission statement reads:

“USCIS administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.”

The new version lacks context, as it no longer grounds the agency’s work in the history of our country. There is no vision connecting the past to the present or to the future. There is no mention of the important role USCIS plays in promoting and celebrating citizenship.

There is also a deliberate elimination of the reference to serving “customers,” purportedly to avoid treating immigration adjudications as a mere commodity. Yet USCIS was created in part because of the feeling that applicants were ill-served by the Immigration and Naturalization Service, with abysmal backlogs and a lack of information and transparency. Moreover, it is hard not to think of the petitioners and applicants as customers, since the agency is almost entirely funded by fees paid by these people, who simply want efficient and fair treatment—like most customers everywhere.